Exams Catalunya - Platinum Exam Centres ES439-ES449
  • Our centre
  • Our team
  • Exams Catalunya blog
  • Platinum Centres Customer Services Charter
 
Our Exam Centre - Why Exams Catalunya?
Our centre, Exams Catalunya

Exam Centre ES439 is one of the few Cambridge English Language Assessment Platinum Centres and is fully dedicated to the organisation, administration and promotion of Cambridge English examinations in Catalunya and Balears. We provide an extensive calendar of paper based and computer based examination sessions from the Young Learners English Tests (YLE) to Cambridge English: Proficiency (CPE). We also organise an extensive support programme for schools and teachers as well as information sessions, award ceremonies and support for candidates.

Platinum Centre of the Year 2015

Award Ceremony at Gonville & Caius College Cambridge (Saul Nassé, Fran Astigarraga & Juliet Wilson)
Exams Catalunya has once again received the prestigious Cambridge English Language Assessment Award  "Platinum Centre of the Year 2015"This year the award is for
 "Innovative Technological Development" and was presented to our Chief Executive Officer, Fran Astigarraga, in Cambridge on 10th September. We are proud to announce that our exam centre was also nominated as finalist in the category "Outstanding Service to Customers"

Exams Catalunya is the only centre in the world to date to have won three awards, one at each "Platinum Centre of the Year" editions. We have also received the most finalist nominations - a total of 7.

Winning this award constitutes an immense satisfaction to the team at Exams Catalunya and is a step further towards our commitment to provide the best possible service to our schools and teachers and to improve the Cambridge English Exam experience of our candidates.

In 2011 Exams Catalunya was awarded Platinum Centre status in recognition of its excellent customer service and commitment to the highest standards. The Platinum centre network is comprised of centres with a proven track record of best practice and excellence in all areas. There are near 3,000 centres worldwide of which 67 are Platinum Centres.
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Platinum Centre of the Year 2013



For the second year in a row, our exam centre was chosen Platinum Centre of the Year, this time in the category 'Outstanding Service to Preparation Centres'. Exams Catalunya was also shortlisted as a finalist in the category 'Excellence in Technology' in the Platinum Centre of the Year Awards 2013.
Picture gallery...


Platinum Centre of the Year 2012

Exams Catalunya was one of the 15 shortlisted finalists for three out of four categories in the 2012 Platinum Centre Awards and winner of the Best Business Growth Award. Our centre was finalist in the other two categories: Best Customer Service and Best Marketing.


The organisation

Cambridge English Language Assessment is a department of Cambridge University and part of the Cambridge University Local Examinations Syndicate. It is a not-for-profit organisation with more than 150 years' experience developing and organising the highest quality English exams in the world.



The exams

Cambridge English exams are the world's leading range of language exams with over 5 million candidates a year in 130 countries offering exams at all levels from A1-C2, tests of Business English, Legal and Financial English, English for Young Learners and Teaching awards. The Cambridge English team includes over 300 specialist staff and more than 30 dedicated researchers.

Cambridge Exams are recognised by over 15,000 employers, universities and government bodies worldwide and they are based in quality and fairness including rigorous security, quality control and assessment procedures.

Visit the Cambridge English Recognition webpage.


Our team
Cambridge English Language Assessment Platinum Exam Centres ES439-ES449
Catalunya and Balears
Michael Terry
Centre Examinations Manager
Originally from Melbourne, Australia, Michael has been working in English language teaching for around 20 years, first as a teacher and then as a Director of Studies. Along the way he has also worked as a Speaking Examiner for Cambridge English and a materials writer for Macmillan. He holds a Masters in Applied Linguistics (TESOL) from Macquarie University, Sydney.
Support Services

Erin Van de Hey
Head of Support Services
After a stint in corporate America, Erin came to Barcelona in 2006 for a fresh start and has been here ever since. Having obtained a Cambridge CELTA, she worked as an English teacher and exam invigilator/speaking examiner for four years before joining the team at Exams Catalunya in 2010.

Magda Martínez - Support Services Administrator
Jenifer Carrasco - Support Services Administrator
Operations
Helen Smith
Head of Operations
Helen is from Nottingham in the United Kingdom. She completed her CELTA at The Lewis School in 2002. She has worked as an English teacher in Barcelona and Manresa teaching young learners, teenagers and adults at a variety of levels as well as preparing students for Cambridge English exams and teaching business English. She worked for eight years as coordinator and Director of Studies.

Esther González - Operations Administrator
Tamara García - Logistics Administrator
Elsa Mulero - Accounts Administrator
Business and Marketing
Caroline Lewis
Head of Business Development
Caroline read Spanish and French at Edinburgh University and taught ESOL in Córdoba, Zaragoza and Barcelona. She opened her own language school and teacher training centre in 1985 and managed and developed this business for over 30 years. She was Centre Exams Manager of Exams Catalunya from 1997 to 2016 and helped the centre to grow and build a reputation for innovation, quality and flexibility throughout the region. She began to focus exclusively on business development at the beginning of 2016.
Fran Astigarraga
Head of Marketing
Fran read Law at Barcelona University and holds a Masters degree in Human Resources. He began his career in banking and he worked in a number of different departments of the catalan administration over several years including the organisation and administration of entry examinations for civil servants. He began collaborating with Exams Catalunya in 1997 and since 2004 works exclusively in the planning, promotion and development of the Cambridge English examinations as Director and Managing Partner of the centre.

Exams offered: Young Learners English Tests (YLE - Starters, Movers, Flyers), Cambridge English: Key (KET), Key for Schools, Cambridge English: Preliminary (PET), Preliminary for Schools, Cambridge English: First (FCE), First for Schools, Cambridge English: Advanced (CAE), Cambridge English: Proficiency (CPE), Business English Certificates (BEC - Preliminary, Vantage, Higher), International Legal English Certificate (ILEC), International Certificate for Financial English (ICFE), Teaching Knowledge Test (TKT), Business Language Testing Service (BULATS), IMAT, BMAT. Cambridge Michigan Language Assessment: ECCE, ECPE, MELAB, MET, YLTE.
Staff: Approx. 160 speaking examiners / supervisors / invigilators / internal inspectors
Others: Authorised Centre for Teaching Awards (CELTA)



Exams Catalunya Blog


The latest news from our Exam Centre and Cambridge English Examinations in Catalunya

Keep up-to-date with all the latest news and developments in the ELT world with our Exams Catalunya blog. Find out what we are doing at Exams Catalunya, read about Cambridge English in Catalunya, Balears, Spain and internationally and keep abreast with local and international ELT events.

...and above all!
Connect with us. We want to hear your views so please DON’T FORGET TO POST YOUR COMMENTS, THOUGHTS AND OPINIONS!
Platinum Centres Customer Services Charter
We want our customers to have the best possible experience when working with us. Our staff is committed to your success and to making sure that candidates reach their full potential.
This Charter sets out the high standards and level of service that you can expect.

Customer Service Objective
Our objective is to provide a high quality, professional service to our customers which exceeds their expectations. We will achieve this by listening to our customers’ needs and promptly providing practical, clear and accurate information. We will strive to ensure that all our customers are satisfied and we will measure satisfaction levels regularly and publish the results. We will act promptly to resolve any issues or concerns as soon as they arise.
Our Commitment
Our customers interact with us in a variety of different ways. In all our interactions with our customers, we want to make sure they feel appreciated and valued.

We are committed to providing the following services:
  • Contact with us will leave our customers feeling welcomed, valued and respected.
  • Telephone calls and enquiries will be answered in a polite and efficient manner.
  • Our support services will be available by telephone and in person during normal office hours.
  • Our website will be regularly updated with details of exam dates, prices and places where you can take our exams.
  • Written and Online communications will be professional, clear, accurate and up‐to‐date.
  • Our employees will be professional, proactive and responsive. Staff will be clearly identified ideally with an ID badge.
  • Exam guidance will be readily available. We will provide our preparation centres with all the necessary support for Cambridge English exams.
  • Feedback from our customers will be used to help us continuously improve our customer service.
  • Complaints will be managed promptly, handled sensitively and concluded within an agreed timescale. We will not treat candidates any differently if they have a complaint.
  • Premises and exam venues will be clean, accessible, safe and welcoming for all candidates.
  • Registration process will be simple and efficient. Registration will be open for as long as possible to offer an enhanced service.
  • Information, exam materials and data will be treated in a confidential and secure manner.
  • Costs for exams will be published and easily accessible. We will let candidates know as soon as possible about any extra costs such as late entry fees.
Our Standards
When you phone us:
  • We aim to answer calls promptly. We will always give our names and will try to answer queries straight away if we can.
  • If we don’t know the answer to a question, we will take a message and respond within two working days. If the person you want is not available in this timescale, we will ensure someone else who will be able to help you instead, responds to you in the same timescale.
  • If you leave a message on an answer phone during our working hours, we will call you back within three working hours.
When you write to or email us:
  • We aim to respond with an answer as soon as possible and will always reply within two working days.
  • If you have a complaint, you can write to info@exams-catalunya.com or speak to a member of our staff. Complaints will be acknowledged within two days of receipt. Once we have received full details of your complaint, our promise is that we will do everything we can to respond fully to your issue within thirty days. Whatever happens, we will keep you informed.
  • We will make sure our email in­boxes are checked regularly during the working day.
When you visit our premises:
  • A member of staff will always be ready to greet you punctually in reception.
Processing of Cambridge English Language Assessment Entries & Results:
  • Candidates will receive confirmation of exam entries at least five working days before the exam (unless it is a late entry).
  • Certificates will be dispatched, or candidates informed that they are ready, no more than five working days after we receive them from Cambridge.




  Download the Platinum Centres Customer Services Charter (PDF version)

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